customer service
MeiAsia customer service
Address:
Sperwerweg 1
6473 AG Landgraaf
The Netherlands
Questions, remarks or suggestions?
Please feel free to share them using the contact form.
In which countries do you deliver MeiAsia?
MeiAsia webshop orders are delivered to all EU-countries, as well as the United Kingdom and Switserland.
What are the costs for shipping & handling?
Please see the below table for the shipping & handling charges:
Country Shipping & handling
Austria € 9,95
Belgium € 4,95
Bulgaria € 19,95
Denmark € 9,95
Estonia € 19,95
Finland € 19,95
France € 9,95
Germany € 4,95
Greece € 19,95
Hungary € 19,95
Ireland € 19,95
Italy € 19,95
Latvia € 19,95
Lithuania € 19,95
Luxembourg € 4,95
Malta € 19,95
Poland € 19,95
Romania € 19,95
Slovakia € 19,95
Slovenia € 19,95
Spain € 19,95
Sweden € 19,95
The Netherlands € 4,95
United Kingdom € 9,95
What is the minimum order amount?
The minimum order amount in our webshop is € 10, excluding shipping & handling.
How can I pay?
MeiAsia webshop orders can be paid by credit card or iDeal.
When can I expect my order?
Please allow 3-5 days for the delivery of your order, depending on your country of residence.
How can I change my order?
As long as you have not paid the order, you can change it at any time. Simply log in, and add or delete products to your shopping cart.
Once paid, orders will immediately be processed in our warehouse, and can no longer be changed.
How can I cancel my order?
As long as you have not paid the order, you can cancel it at any time. Simply log in, and add or delete products to your shopping cart.
Once paid, orders will immediately be processed in our warehouse, and can no longer be changed.
My order is incorrect / incomplete. What should I do?
When your order is incorrect/incomplete, please contact the MeiAsia customer service using the contact form. Please mention your order number, and the missing and/or incorrectly delivered products. Our customer service team will assist you in correcting the order.
How can I return my order?
When you wish to return your order, please contact the MeiAsia customer service using the contact form. Please mention your order number, name, address, bank account number, name of the bank (IBAN / BIC number), date of the order, and the reason for returning the goods. Order paid by credit card will be redeposited on your credit card. We will contact you to arrange the return.
I forgot my password
In case you have forgotten your password, please click ‘forgot your password?’ on the Login page. You can also click this button to change your password.
Heuschen & Schrouff Oriental Foods Trading BV
Sperwerweg 1
6374 AG
Landgraaf, the Netherlands
Chamber of Commerce: Zuid-Limburg 14043670
VAT nr.: NL 8038.58.358.B.03
